CONTACT US

Get in Touch for Any Inquiries

CONTACT US

Get in Touch for Any Inquiries

We’d love to help! If need more assistance or are looking for packaging products, feel free to book a showroom visit at our Richmond head office.

Richmond / Head Office

Walk-in customers are welcome!

  • Monday to Friday, 9:00am - 5:00pm PST

Fraser Valley / Abbotsford Warehouse

  • Monday to Friday, 9:00am to 5:00pm PST

Calgary Regional Office

  • Monday to Friday, 9:00am - 5:00pm MST

Get in Touch

FAQ

General Inquiries

How Can I Contact Tapio Tea’s Customer Service Team?

Please email order@ttcompany.ca for general inquiries, or sales@ttcompany.ca for questions regarding products.

For urgent inquiries, please call 604-270-8687 Ext. 102 during our office hours.

For Calgary location, please email ab@ttcompany.ca or call 403-277-8680.

Tapio Tea offers a wide variety of bubble tea ingredients, coffee-related products, food packaging, equipment, as well as custom printing and bubble tea training.

Please kindly visit our e-commerce site order.ttcompany.ca to register for an account. We’ll activate your account during business hours, after which you can log in and start placing orders. Feel free to contact us anytime with any questions or feedback.

Yes, Tapio Tea accepts exchanges or returns for items that are damaged or defective. Any shortages or damages must be reported within 48 hours. Returns not related to damage or defects are subject to a 15% restocking fee.

Please note that for safety reasons, opened food products cannot be returned. No returns will be accepted after 14 days.

Absolutely! Tapio offers custom printing services for packaging products. Visit our Custom Print page or Contact Us to get started.

Please visit our Training page for more information and contact us to book your training course. 

Product Inquiries

Are Tapio’s Products Non-Dairy?

Many of our products such as teas, pearls, toppings, and gourmet sweetener syrups do not contain dairy ingredients. However, items like creamers, milk tea powders, and some concentrated syrups may contain milk derivatives or be produced on shared equipment and cannot be guaranteed as fully non-dairy.

All Tapio products meet ISO 22000, HACCP, and Halal standards, and most are imported from Taiwan. For more detailed information about specific items, please contact our team.

Shelf life varies depending on the type and brand of product. When stored properly, sealed items like tea leaves and pearls can maintain quality for a long time.

Storage Tips:

  • Cool, Dry Environment: Keep products away from sunlight, heat, and moisture.

  • Sealed Containers: Reseal opened packages to limit air and moisture exposure.

  • Avoid Strong Odors: Store separately from items with strong smells to prevent flavor absorption.

  • Follow Labels: Refer to packaging for product-specific storage and shelf life details.

To maintain freshness, always check the expiration date upon arrival and follow storage instructions.

Pearl Storage Guide:

  • Cooked pearls: Store at room temperature and consume within 4 hours.

  • Opened but uncooked: Store in an airtight container in a cool, dry place. Use within 7 days.

For other items, please refer to the product label or our bubble tea products page.

We offer limited samples of bubble tea ingredients when available through our training workshop. For new customers, we recommend purchasing a single unit to try before ordering in bulk.

For packaging products like cups, bowls, straws, and more, samples may be provided depending on stock availability. You’re also welcome to visit our sample room at the Richmond head office — appointments are available upon request.

Feel free to contact us if you’re interested!

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