General Inquiries

Vancouver Location
Address: #1145- 2551 No.6 Road, Richmond, BC V6V 1P3
Office Hours: Monday to Friday 9:00AM to 5:00PM
Pick Up Hours: Monday to Friday 11:00AM  to 4:00PM

Fraser Valley Location (Not opened publicly)
Address: #130 – 2771 Progressive Way, Abbotsford, BC V2T 0A7
Hours: Monday to Friday 9:00AM to 5:00PM

Calgary Location
Address: #7-2221 41St Ave NE, Calgary, AB T2E 6P2
Hours: Monday to Friday 9:00AM to 5:00PM

Note we will be closed for all statutory holidays

Please email to order@ttcompany.ca for general inquiries, or sales@ttcompany.ca for questions regarding products.
For urgent inquiries, please call 604-270-8687 Ext. 102 during our office hours.

Tapio Tea offers varieties of bubble tea ingredients, food packaging products and equipment as well as custom print and bubble tea training lessons.

Our E-Commerce website is now ready in beta version, please kindly visit order.ttcompany.ca to sign up or click any products “Buy Now” botton that will lead to the website. We will activate your account during business hours, so you can log in and start placing orders. Contact us for any feedbacks or concerns at anytime! 

Yes, Tapio Tea accepts exchanges or returns that are due to damage or defective. Shortage and damages must be reported within 48 hours , all returned goods will be charged for 15% restocking fee if not due to damage or defective.
Please note all food products cannot be returned once opened due to safety reasons, and no goods shall be returned after 14 days.

Of course! Tapio offers Customization of packaging products, please visit our Custom Print page or Contact Us.

Please visit our Training page for more information and contact us to book your training course. 

Product Inquiries

All of our products meet ISO 22000, HACCP, Halal and mostly are imported from Taiwan. Our bubble tea products such as tea, pearls, toppings, and gourmet syrup do not contain dairy ingredients. For our creamer, milk tea powders, and some concentrated juice however, while we carefully source our products, due to possibility of production line sharing we cannot guarantee they are all 100% non-dairy. If you would like to have more detailed information on certain items please kindly contact our team.

The shelf life of bubble tea products depends on the specific type and brand of the products. Generally, when stored correctly, sealed bubble tea ingredients like tea leaves and pearls can maintain their quality for an extended period.

Here are some recommendations:
  – Storage Environment: Store the products in a cool, dry place, away from sunlight and high temperatures.
  – Sealed Containers: Seal opened packages or containers to prevent moisture and air exposure.
  – Avoiding Strong Odors: Keep the food away from places with strong odors to prevent absorption of unwanted smells.
  – Avoiding Moisture: Keep the products away from moisture to prevent damage.
  – Follow Label Instructions: The product labels usually provide advice on the best storage methods.
To ensure the best quality, it is recommended to check the expiration date upon arrival and store the products correctly within the specified shelf life.

We have most of the product labels in each bubble tea products page, please refer to them accordingly.
For Pearls please see below:
  Cooked pearls –  Place in room temperature, should be consumed within 4 hours
  Opened but uncooked – 7 Days, in an airtight container in a cool, dry place

We only provide limited bubble tea ingredient samples under the circumstance that they are available in our training workshop. We highly recommend customers to buy one unit first before purchasing in bulk.
For packaging products such as cups, bowls, straws, etc. we can provide samples if they are available or we also have a sample room located in Richmond that is open for booking.

Please don’t hesitate to reach out if you are interested!